Show All Answers
Delay in reporting a found animal prevents their fast return to the rightful owner.
After hours, you may call the Boerne Police Department at 830-249-8645 to make a report and a Boerne Police Officer will come and observe the dog barking.
if barking is heard, an officer will contact the dog owner and notify them of the issue. If no correction is made and several confirmed barking reports are made, the dog owner may receive a citation for barking dog.
If you are a residential customer, your deposit will be credited to your utility account after your 12th month of of continuous utility service with no more than one late payment. If you have a commercial account, your deposit(s) will be refunded after your 36th months of continuous utility service with no more than two late payments. For more information, contact Utility Customer Service at (830) 249-9511 option 1.
The Billing Department will be glad to assist you with understanding your bill. Call (830) 249-9511, select option 1 and then option 3.
All meters are read on a monthly basis. There may be unusual situations that will require us to estimate your meter occasionally. Some examples of these situations would be a locked gate, combo or key change on a lock, or an aggressive dog. We will always attempt to contact you before estimating a meter.
The Utilities Customer Service office accepts applications for service. Their office is in City Hall at:
402 E. Blanco Rd.
Boerne, TX 78006
In addition, Customer Service accepts applications via email at CustomerSvc@boerne-tx.gov and via Fax: 1-830-249-2580.
They may be contacted at (830) 249-9511.
Electric, water, reclaimed water, gas, sewer, and trash services are provided to our customers. Customers receive one bill with all services included.
Contact the Utility Customer Service & Billing Department at (830) 249-9511. We will help you with any questions that you may have.
If you are still with our utility service, we can continue to draft your bill at your new location. You can let Utility Customer Service & Billing know that you would still like to have the bill drafted at your new location or you can contact the Customer Service & Billing Department at (830) 249-9511 option 1. If you move out of our service area, the draft automatically ceases with your final bill.
•ARBORS OR GAZEBOS OR DECKS? Yes, be sure to contact Code Enforcement for the necessary information dependent on the structure you are building.
•AN ABOVE-GROUND SWIMMING POOL? Prefabricated swimming pools that are less that 24 inches (610 mm) deep do not need a permit. All others do need a permit.
•AN ADDITION ON MY HOUSE? Yes, all additions must be permitted. Please contact Code Enforcement for additional details.
•A BANNER? Yes, banners are permitted 5 times a year for a period of 30 days. A 20 day waiting period must occur before each permit. Contact Code Enforcement for additional information, or visit “permit fees” for the associated fee.
•A BELOW-GROUND SWIMMING POOL? Yes, a permit application is required, along with a site plan indicating where the placement of the pool will be installed. Contact Code Enforcement for additional information, or visit “Permit Fees” page for the associated fees.
•BRICKS, STONES, OR PAVERS FOR A WALKWAY, PATIO, ETC.? You may need to obtain a permit. Contact Code Enforcement for the necessary information dependent on what and where you are placing the material. •DISTRIBUTION OF FLYERS OR OTHER WRITTEN INFORMATION DOOR-TO DOOR OR IN PARKING LOTS IN BOERNE? The City of Boerne does not permit the distribution of flyers or other written information door-to-door.
•A FENCE? Yes, a permit application is required along with a site plan indicating where the fence will be placed. Contact Code Enforcement or visit “Permit Fees” for the associated fee.
•GARAGE SALE? No, a permit is not required for a garage sale. However, signs for a garage sale have restrictions. Please contact code Enforcement for additional information.
•PAINTING OR SIDING? In general a permit is not required for painting or replacing siding, provided your property is not within the Historic District. Please contact Planning and Zoning at 830.248.1501 for additional information.
•POURING CONCRETE? No permit is required to pour concrete, however if you are concreting the driveway approach near the street or curb area, you are required to obtain a Right-of-Way permit from the Public Works Department. Please be advised that concrete pours cannot be earlier than 7:00 A.M. Monday through Friday, 8:00 A.M. Saturday and 10:00 A.M. Sunday.
•ROOF REPLACEMENT? A permit is required if you are replacing over 50% of your roof. Contact Code Enforcement for additional information, or visit “Permit fees” for the associated fee.
•SELLING DOOR TO DOOR IN BOERNE? The City of Boerne requires anyone going door to door selling to obtain a Peddler’s Permit. Contact Code Enforcement for additional information.
•SELLING FRUIT, VEGETABLES OR OTHER PRODUCE BY THE ROADSIDE? No permit is required by the City. Please be aware that baked goods and other products may be subject to Health Inspections. Contact the Kendall County Health Inspections Department for additional information at 830.249.9343 Ext. 214.
•A SPRINKLER SYSTEM? Yes a permit is required and the system must be tested for backflow. An application must be completed before an inspection is conducted. Contact Code Enforcement for additional information or visit “Permit Fees” page for the associated fee.
•SWINGS AND OTHER PLAYGROUND EQUIPMENT? No permit is required. Playground equipment is not the same as playhouses.
Si usted vive en el condado de Kendall, usted puede obtener una tarjeta de la biblioteca gratis. Si usted vive fuera del condado Kendall, hay varias opciones para usted. Usted puede pagar una cuota anual de $55 para toda la familia; puede pagar $20 por una tarjeta temporal de 3 meses, esto es solo valido para un individuo; o puede ir a la biblioteca en su distrito o condado y pedir una tarjeta de TexShare. Los padres, tutores, o patrocinadores deben estar presentes para los menores de edad de 17 años para recibir una tarjeta. Se les pedirá a los solicitantes que proporcionen prueba de residencia.
Interlibrary Loan Form
RECORDS FEE SCHEDULE
Accident/Crash Reports $6.00 per copyReports will not be ready the day of the accident. Please allow 10 days for completion of report.
Officer Incident/Offense Reports $0.10 per page
Public copies of reports are available for release.All other documents $0.10 per page
Fingerprinting $10.00 per cardPersons who can prove a home address within the incorporated city limits of Boerne are provided fingerprint services at no charge. Please have a current ID and supply or know what type of fingerprint card you need.
911 Recordings $5.00 per CD911 Recordings require an open records request. Please complete the Open Records Request Document and mail or bring to the Boerne Police Department at 124 Old San Antonio Rd Boerne, TX 78006. Include a self addressed, stamped envelope along with a check or money order for each CD requested.
Videos $5.00 per DVDCopies of videos require an open records request. Please complete the Open Records Request Document and mail or bring to the Boerne Police Department at 124 Old San Antonio Rd Boerne, TX 78006. Include a self addressed, stamped envelope along with a check or money order for each DVD requested.
Letter of Good Conduct $5.00 per letterThese letters attest to good conduct in the City of Boerne only. Only Boerne Police Department and Boerne Municipal Court records will be checked. If a Criminal History is needed please contact Texas Department of Public Safety. Call 512-424-2000 for more information.
Good Conduct Form