Due to the freezing temperatures we saw in December and January, numerous City of Boerne Utilities customers’ bills may be higher than their previous bill, and even higher than their bill from the same time last year. In January 2018, Boerne saw nearly twenty days with temperatures at 32ºF or below at some point! These frigid temperatures coupled with holiday lights and more time spent at home using appliances during the holidays have resulted in increased usage, and in turn, higher bills for many customers.
The City of Boerne’s electric and natural gas rates have not gone up since October 2017, and electric rates even went down slightly in January 2018. HVAC systems across the country have been working overtime to get homes and businesses heated to the temperatures set by customers. Older HVAC systems lose some of their energy-efficiency with age and can struggle to keep homes warm.
Feeling the chill of a higher than expected bill? Please contact Boerne Utilities Customer Service by calling (830) 249-9511, then select Option 1. The City’s Customer Service team is ready to help discuss payment options for customers, and how you can avoid higher bills in the future with programs such as the Average Monthly Payment plan.
Spring is right around the corner, but we may still have more freezing temperatures. Here are some tips for conserving energy in the winter months.